Before proceeding to investigate any matter in terms of this Chapter, the Information Regulator must, in the prescribed manner, inform –
(a) the complainant of the Information Regulator’s intention to conduct the investigation; and
(b) the information officer of the public body or the head of the private body, as the case may be, to whom the complaint relates of the –
(i) details of the complaint; and
(ii) right of the information officer or the head to submit to the Information Regulator, within a reasonable period, a written response in relation to the complaint.